Metropolitan by Como, London

metromain1Complemented by neighboring Hyde Park’s verdant 350-acre expanse, Metropolitan by Como, London was launched in 1997 by Como Hotels and Resorts. The Met, as locals have come to call it, has seen several interior renovations over the past decade by locally based Forme UK, such as a redesign of the Met Bar and multiple event spaces throughout the property. The firm was most recently called upon to refurbish guestrooms and public spaces with “a serene aesthetic that is both contemporary and timeless,” says Linzi Coppick, a design director at Forme UK. 

 Selecting naturally inspired materials with longevity was paramount for the extensive project, which also included the creation of nine new suites and a reconfigured 10th floor that’s home to the Penthouse and Como suites. 

 “Our palette was influenced by the natural beauty found within the flora of Hyde Park,” explains Coppick of the lobby, where she juxtaposed upholstery in green and berry hues with rich walnut timber and tamarind green carpet inset in Italian stone flooring. The space’s contemporary look is evident near a slot-like window where chairs and

Chapel House PZ

chapelhouse6article_rdax_640x389In 2012 Susan Stuart fell in love in Penzance, a seaside village in Cornwall, England. The object of her desire was a Georgian-style home not far from the town’s harbor—a sagging grande dame from the late 1700s suffering from years of neglect. Stuart bought the property and spent the following two years transforming it into a small boutique hotel with help from New York-based Loci Architecture. Stuart, a London investment banker for 30 years before becoming a hotelier, handled much of the interior design, though she worked closely with Loci on the kitchen, boot room, and beds, all of which were hand-built, she says. “My only [design] experience is doing a similar exercise when I renovated my house in London,” she adds.

The nearby coastline was Stuart’s color guide when she developed Chapel House’s soft interiors. Throughout the home she used mostly white paint in addition to gray, green, and blue accent tones, and left many original architectural details unchanged. “I wanted it to be a building filled with natural light and sea colors, and feel comfortable but uncluttered,” she says. In the small

The Knickerbocker Hotel

kichenPreceded by a history that stretches back more than 100 years, the Knickerbocker Hotel was constructed in 1906 by Marvin Davis Architects. Located between New York’s theater district and Times Square, it debuted as a hotel before functioning as an office building from 1920 to 2013. For its most recent renovation, completed this year, owners Highgate Holdings and Felcore Lodging & Trust turned to locally based Gabellini Sheppard Associates for a contemporary refresh that nods to the property’s location. 

 “There was an aspirational character and vision embedded into the original hotel’s inception that we were very drawn to,” says Michael Gabellini, a partner at Gabellini Sheppard Associates with Kimberly Sheppard and Daniel Garbowit. “We reconceived the Knickerbocker to recapture that Old World glamour and luxury.”

 Fronted by a Beaux Arts-style façade with limestone and terracotta masonry, the 15-story landmark’s public spaces have been reimagined with a flexible layout and flourishes that hark back to its original design. “The surrounding materials create an alluring, anticipatory feeling for what lies beyond,” says Gabellini, who wanted to create “a luxe, casually elegant

Chinatown Hotel Proposal Makes Boston Hotel Industry Even Hotter

Chinatown hotel industry is going to be enriched with a new 17-story, 250-room hotel proposed by Westbrook Partners. The latter is a US privately-owned and fully-integrated real estate investment management company.

New Hotel Project

The New York Development Group, a multifaceted real estate company focused on providing high-quality development designs and superior service, has recently filed plans with NY to outline the project.

The new hotel in Chinatown would feature 181 feet at 73-79 Essex St. and an 8.095-square-foot corner lot built at the intersection of Essex and Oxford streets. The project was developed by Group One Partners Inc. This is a Boston-based award-winning design firm specializing in architectural and interior design, which also offers services for hospitality properties.

Currently, an 8-story warehouse and office building are located at the intersection of Essex and Oxford streets. According to the project notification form sent to the Boston Redevelopment Authority, the new hotel will be taller than some the existing buildings in that area.

However, the project will be similar from the point of view of height or even shorter than the other new projects to be realized nearby, including120 Kensington Street, 45 Stuart Street, and Kensington Place.

The Westbrook Hotel in Boston Chinatown

The past few quarters have

Five Tips to Prepare for a Walking Holiday

While taking a walking tour is a great way to see some of the most beautiful places in the world, you have to prepare yourself for this more active way of travelling. Most walking tours are designed to be easy enough for almost anyone, whatever their age or their physical abilities. However, to make the tour easier on your body, which will allow you to enjoy it more, here are some tips for preparing for a walking tour.

Book in Advance

If you don’t take long treks, it is better to book a walking tour well in advance, to give yourself plenty of time to prepare your body for the extra activity. Most tours will include walking three to four hours a day, which can be strenuous if you are not used to it. If you know you want to take a walking tour, give yourself a few months to prepare. Consider booking a summer walking holiday on http://www.walking-europe.co.uk/the previous fall.

Walk Every Day

Of course, the best way to prepare for a walking tour is by taking walks. Take a short walk during the morning or evening, and gradually increase the distance.

Travelling to Amritsar Here is a quick guide to get a Budget Hotel

Amritsar – which is one amongst the famous cities in the India, encounters a huge entry of travellers from across the globe. Amritsar is primarily famous for Gurdwara – Golden temple; however, the place is visited for many reasons.

Amritsar – which is one amongst the famous cities in the India, encounters a huge entry of travellers from across the globe. Amritsar is primarily famous for Gurdwara – Golden temple; however, the place is visited for many reasons.

With large number of visitors every day, the place offers large number of hotels that accomplish the demand of every pocket.  Where there large number of Luxury chain hotels for lavish stay, there are also several budget Hotels in Amritsar. You can choose to stay in style with the well known 5 star hotels or choose the affordable accommodation. Despite of being budget hotels, these hotels offer best-in-class services and amenities.

With large number of visitors every day, the place offers large number of hotels that accomplish the demand of every pocket.  Where there large number of Luxury chain hotels for lavish stay, there are also several budget Hotels in Amritsar. You can

A long weekend in a family resort in Hyderabad

Do you like long weekends? I know your answer would be “What? Who Doesn’t?” Every year, we look into the work calendar and see how many of these are there. When the long weekend does come, we have hundred things to do. Do we accomplish all of them? No.

It is a regular thing to plan a work day, but it is very difficult to plan a holiday. We are stuck up with numerous things we want to do and end up doing nothing at all. Well for some, doing nothing is a plan and here it works out very well. However, what about those of you who want to have a fun time on a long weekend, but are left clueless?

Going out with friends is an option, but cleaning the car isn’t. We all want to be part of our favorite group and do the things we love to do. Some of you might prefer your relatives while some prefer friends and family. But, the important thing here is enjoying your weekend with your group.

Planning group activities can be tiresome. You have to take into consideration all the things. Each

Why We Love To Book Hotels In Patiala And You Should Too

The state of Punjab has always been famous and it’s a well-known fact that Punjab owes a lot of its fame to a city located in its North-eastern district. A city named Patiala. Rich and vibrant in its culture, complete with a large number of places to visit – Patiala has lots to offer. All you need to do is book a hotel!

Lovely Places to Visit in Patiala

The Baradari Gardens

Royalty appeals to all. Royalty with residence is merged when you book hotel in Patiala! The Baradari Garden outside Sheranwala gates – is complete with a beautiful collection of a garden with rare plants, a small palace and all the modern equipment one might need! What used to be the residence of Maharaja Rajindra Sing is now a heritage hotel run by the Neemrana group of hotels.

Sheesh Mahal

The palace of mirrors is found nowhere but in Patiala itself! Maharaja Narinder Singh added to the culture, glamour and beauty of this city by creating the Sheesh Mahal that contains a large number of frescoes – a stunning sight!

Quila Mubarak

In the heart of the city, is the Quila Mubarak. It contains the main palace and

Best Hotels in Kasauli

There are times when you are sitting in your office at unearthly hours or attending numerous hours of various meetings. Your soul may be dying to look out of the window and feel freedom of the nature. Well, you need not to forget yourself in the busy hours of your office. All that you need is to rejuvenate yourself with a never ending beautiful experience that you ill get at the enchanting hill station of beautiful Kasauli.

Kasauli is a paradise on this Earth which is blessed with captivating alpine meadows, sparkling brooks, snow-capped mountains and lush foliage. The magnetic beauty of this beautiful hill station attracts globe trekkers, tourists and those who seek some awesome adventure every weekend. Kasauli offers a wide range of hotels which are ready to welcome you at any point of time. The tough job is to decide for the best hotels in kasauli. According to my own experience the best hotels in kasauli are those hotel which welcomes every single guest with the best in class services and amazing hospitality. Best hotels are those hotel which coves of comfort where everyone can enjoy the beauty of Kasauli.Entertain Yourself in

Radisson opens hotel in Tucson

Radisson is opening the Radisson Hotel Tucson Airport. The 166-room hotel and 14,000 square feet of flexible conference and event space.

“We are focused on expanding the Radisson brand across the Americas and we are pleased to welcome this hotel in Tucson,” said Javier Rosenberg, chief operating officer, Americas, Carlson Rezidor Hotel Group. “We look forward to providing guests of this hotel with our Yes I Can!SM service philosophy which strives for the complete satisfaction of all guests.”

The hotel features on-site amenities including La Fresita Restaurant, offering a menu of American and Mexican-inspired cuisine, and the Cyprus Lounge with a relaxed atmosphere in the hotel’s atrium. Additional amenities include a heated, Olympic-size pool, fitness center, business center and free high-speed Internet. Those traveling to the airport and select business have access to a complimentary shuttle service.

Park Hotels joins Starwood loyalty scheme

The Park Hotels has joined forces with the Starwood Preferred Guest Loyalty program, allowing the SPG members to book and avail points at its hotels. The Park Hotels across Kolkata, New Delhi, Chennai, Hyderabad & Bangalore will fall under this program.

Recently, Starwood officially named Design Hotels™ as its 11th brand, offering them a very valuable portfolio of properties that are crafted

Radisson opens hotel in Tucson

Radisson is opening the Radisson Hotel Tucson Airport. The 166-room hotel and 14,000 square feet of flexible conference and event space.

“We are focused on expanding the Radisson brand across the Americas and we are pleased to welcome this hotel in Tucson,” said Javier Rosenberg, chief operating officer, Americas, Carlson Rezidor Hotel Group. “We look forward to providing guests of this hotel with our Yes I Can!SM service philosophy which strives for the complete satisfaction of all guests.”

The hotel features on-site amenities including La Fresita Restaurant, offering a menu of American and Mexican-inspired cuisine, and the Cyprus Lounge with a relaxed atmosphere in the hotel’s atrium. Additional amenities include a heated, Olympic-size pool, fitness center, business center and free high-speed Internet. Those traveling to the airport and select business have access to a complimentary shuttle service.

“Radisson Hotel Tucson Airport is conveniently situated among a variety of the region’s popular destinations and businesses,” said Candace Gardin, the hotel’s general manager. “Whether traveling for business or pleasure, the hotel is the ideal home base for exploring the area.”

Minutes from the Tucson International Airport, the hotel is conveniently located near attractions such as Reid Park Zoo, the Tucson Children’s museum and David Monthan Air

How Do Top Hotel Brands Rank on Social Media, Offline

Hilton Worldwide is making its mark when it comes to social media and word-of-mouth performance.

According to the latest U.S. hotel rankings from Engagement Labs, Hilton’s flagship brand, Hilton Hotels & Resorts, ranks first in both Instagram and offline word of mouth performance.

What’s more, the company’s luxury brand, Waldorf Astoria, ranks No. 1 in Facebook performance, while Marriott International’s Ritz-Carlton finished tops among all U.S. hotel brands on Twitter.

Offline

Data and research from Engagement Labs found that Hilton Hotels is winning the offline word of mouth conversation, earning nearly 21 percent of all industry conversations. Marriott Hotels was a close second, though, earning 20.5 percent of conversations.

Holiday Inn came in third, nabbing 11 percent of the conversation.

Engagement Labs’ eValue score takes into account the social media engagement, impact and responsiveness of a particular brand. Meanwhile, offline word of mouth TalkShare is measured via the Keller Fay Group’s TalkTrack.

Facebook

On Facebook, Waldorf Astoria is clearly on to something, ranking first for not only overall eValue score, but for engagement score and the most likes and shares per 1,000 fans.

Despite finishing fourth, Hilton Hotels received the highest impact score and saw the most fan growth on Facebook, adding more than 12,500 new followers during the measured time period.

Delivering an exceptional guest experience is a fundamental goal of every hotel

Delivering an exceptional guest experience is a fundamental goal of every hotel seeking profitability and a good return on investment for its owners, but a recent analysis by Deloitte shows how hotels must go far beyond the guest experience to achieve that goal.

The Deloitte analysis of the J.D. Power 2015 North America Hotel Guest Satisfaction Index Study concludes that:

Underlying the guest experience, a hotel’s brand promise can have a strong impact on business results. Knowing what your brand stands for— and delivering on that promise—can serve as a key to long-term success. Loyalty and commitment are strongest when a brand offers a differentiated brand promise and consistently delivers on that promise by providing an outstanding experience.

So building a strong, positive reputation is critical to creating loyal guests. In doing so a hotel can move into what J.D. Power calls a “High Prestige” property.

As the chart below shows High Prestige hotels are significantly more likely to attract repeat guests as Low Prestige properties. High Prestige hotels are more than twice as likely to attract repeat guests when a guest experiences a problem during their stay.

The Value of Loyal Guests

There is a significant body of research detailing the financial benefits of maximizing customer retention.

  • Gartner Research is

Hotel and Hospitality Industry Trends

Hotels in the Central/South America region reported positive results in two of the three key performance metrics when reported in U.S. dollar constant currency, according to January 2016 data compiled by STR, Inc. and STR Global.

Compared with January 2015, the Central/South America region reported a 2.8% decrease in occupancy to 54.5%. However, average daily rate grew 10.7% to US$95.34, and revenue per available room increased 7.6% to US$51.94.

Performance of featured countries for January 2016 (local currency, year-over-year comparisons):

Colombia posted a 4.9% increase in occupancy to 51.0% as well as double-digit growth in ADR (+14.8% to COP293,829.40) and RevPAR (+20.4% to COP149,809.02). STR Global analysts have seen a stronger emphasis on rate increases in the country due to inflation and a weakened Colombian peso.

Costa Rica saw increases in occupancy (+3.9% to 73.9%) and RevPAR (+4.0% to CRC63,663.23). ADR in the country remained nearly flat (+0.1% to CRC86,130.77). Escalating demand (+4.8%) and steady supply (+0.9%) allowed hoteliers in Costa Rica to build on a strong 2015.

Panama reported growth in occupancy (+8.1% to 56.0%) and RevPAR (+4.4% to PAB58.80). ADR dropped 3.5% to PAB105.07. Last year was the first since 2007

Refresher What IS a Hotel Brand

Historically, guests sought out brands for their loyalty programs and the consistency they offered. These were important for years, when the hospitality field was dominated and defined by well-known names such as Marriott, Holiday Inn, Hilton, Hyatt, Starwood and the famous membership organization, Best Western. Those brands and the membership organization continue and remain powerful.

I must admit that I, too, sought out such brands in the 1990s as a road warrior eager to stack up their loyalty benefits for my personal travel.

With the growth of the Internet and third-party providers, however, the terrain began to shift; online transparency paved the way to what we now think of as soft brands, which broaden, complicate and sometimes blur the picture.

Could it be that the customer actually didn’t care as much about the consistency as their ability to predict the quality of their upcoming stay? Could it be they still care about obtaining some loyalty benefits? People can now easily see the hotel’s pictures, labeled and presented by both the hotel and the customer. People can easily see reviews posted by past guests. People can search and find a hotel based on reviews, pictures and amenities first – and name second.

In response to

8 New Destination Hotels for 2016

Hotel openings might seem like everyday events, but a handful come with more excitement and anticipation than the rest. They may be in a particularly notable building, bring a fresh concept to an already-popular destination or have the potential to attract travelers to a location they may not have thought of visiting. With these factors in mind, we turned to travel professionals who check out new properties for a living and picked eight names worth checking into in 2016 (excluded from the list below are hotels that are reopening after a renovation, as with the Ritz Paris).

Rosewood Phnom Penh, Phnom Penh, Cambodia

Expected opening: Late 2016

Cambodia’s capital city will add luxury accommodations to its hotel roster when the 148-room Rosewood makes its debut late in the year in the Central Business District. The hotel will occupy the top 14 floors in the Vattanac Capital Tower One, Phnom Penh’s tallest building, which is shaped like a rising dragon with panoramas of the city skyline and Mekong River. Historic landmarks such as the Royal Palace are close by, and amenities include a spa, two restaurants

United States: Tipping & Etiquette

While tipping is not mandatory in most of the United States, it is customary in many circumstances for service, especially at almost all sit-down restaurants which offer table service and many food servers depend on tips as an essential part of their wage.  Generally, the average tip is 15% to 20% of the total meal cost.

Tipping practices can vary depending upon the location in the U.S., and even published guidance can vary greatly depending upon the source.  For example, some Americans don’t tip at a buffet restaurant, but it’s generally good form to tip $1-2/person for wait staff just clearing several rounds of plates, to as much as 10 percent if the wait staff is refilling drinks and providing other services.  The general rule is to tip in proportion to the service, and the quality of service being delivered.

Tip jars at carry-out restaurants are a recent innovation, and one resisted by many Americans.  While one guide below advises to tip 10 percent at carry-out restaurants, many Americans do not tip for carry-out, even when a tip jar is present, and tipping at most chain restaurants, such as McDonald’s, is not common.  Some who do contribute

Honor Society

Located across from Denver’s newly redeveloped Union Station—in an area punctuated by industrial warehouses and historic storefronts—Honor Society is a new fast-casual restaurant from owners Rob Alvarado, Jonas Tempel, Ian Smith, and Justin Brunson that complements its menu’s rustic roots with a contemporary narrative crafted by locally based Rowland+Broughton Architecture (R+B). Like the building that houses it, the 3,500-square-foot, first-floor eatery was conceived to achieve LEED Platinum certification with sustainable materials, which R+B used to create rough-hewn yet modern interiors with clean lines and locally inspired details.

 “To fit with our ‘barn meets loft’ concept, we exclusively selected finishes and materials that would have been used while building a farm structure,” says R+B senior interior designer Jayna Kline, who noted the team’s diminishing emphasis on loft-style design as the project progressed, which prevented the restaurant from becoming overly modern. “Although we got very creative with those definitions, we stayed true to this story throughout the entire process.”

 The restaurant features a neutral palette with pops of green and natural materials juxtaposed with polished concrete flooring. To the left of the entrance, a wall bears the phrase “Honor Thy Belly” in large print across horizontal planks, which mimic the

Nikki Beach Resort & Spa Porto Heli

A contemporary Grecian village along the Argolic Gulf, Porto Cheli is punctuated by coastal architecture and the bucolic Mediterranean landscapes that inspired Nikki Beach Resort & Spa Porto Heli—Nikki Beach Worldwide’s first hotel in the Europe, Middle East, and Africa region. In partnership with Greek firm Arch Group, Beirut-based Gatserelia Nawar & Associates converted the property from a former 1970s hotel that’s now imbued with regionally inspired materials to create a balance between maritime glam and the brand’s signature modern-luxe identity.

 “The existing building was treated as a landmark by locals,” explains Gregory Gatserelia, co-founder of Gatserelia Nawar & Associates, who aimed to maintain the structure’s cultural integrity, while adding locally inspired island finishes. “Being in Greece, it was only natural to use white for the entire volume, which is what typically makes a Nikki-branded property—a combination of white finishes with light and untreated wood.”

 The walls of the 66-key hotel are primarily painted a bright white complemented with a blend of powdercoated aluminum, wood, veneer elements, and reflective surfaces, including mirrored-glass elevator interiors. Various shades of blue and gray reflect the beach and water, visible from the open lobby.

 “The arrival experience immediately takes the visitor into

Capri by Fraser Frankfurt

Meticulous, detail-oriented, and professionally driven—keywords typically associated with a well-written résumé—embody the essence that is Capri by Fraser Frankfurt, a serviced apartment and hotel in the city’s Europaviertel district from Frasers Hospitality. Selected from a competition to craft the brand’s first German offering, Hamburg-based JOI-Design looked to a 9-to-5 professional’s attire for inspiration. 

 “We visited the flagship Singapore location, along with Fraser Suites in London, to help us shape our concept, which was inspired by youthful business chic,” says JOI-Design’s co-managing director Peter Joehnk. “The serious color range typically associated with smart business suits was then translated into a contemporary design with soothing gray tones enlivened by bold citrus splashes.”

 A merger of couture styling and art, the hotel’s lobby “feels like a modern living room, with stylish, yet playful touches that imbue a sense of warmth,” explains co-managing director Corinna Kretschmar-Joehnk. Black anthracite stone was paired with bright white accents for a formality that alludes to Frankfurt’s corporate culture, while contrasting yellow accents engender a friendly vibe geared toward younger guests. 

 The open space was compartmentalized with bookshelves, which subtly divide it into more intimate nooks. Meanwhile, a long communal table provides functional workstations for